Conversational AI Market Global – Stats
The Conversational AI market has been experiencing remarkable growth on a global scale, revolutionizing the way businesses interact with their customers. In this article, we delve into the captivating statistics that shed light on various aspects of this rapidly expanding market. From the top challenges faced during chatbot implementation to the innovative usage of Conversational AI for improvements, we explore the trends and insights that define the landscape.
Additionally, we explore the countries at the forefront of adopting conversational chatbots, providing a comprehensive overview of the global Conversational AI market. By delving into these statistics, we can gain a deeper understanding of the industry’s growth trajectory and the transformative potential it holds for businesses worldwide.
Top Challenges Faced During Chatbot Implementation
In a recent survey conducted it was noticed that some of the top challenges faced during chatbot implementation were Talent Shortage (65%), Deployment Cost (49%), and Purchase Cost (46%).
Usage of Conversational AI For Improvements
AI boosts the efficiency, processing speed, and transaction volume of consumer interactions substantially.
In a survey, it was noticed that around 90% of companies reported faster complaint resolution, 80% highlighted enhanced call volume processing, and around 37.5% mentioned inquiries solved through automated channels.
Countries Using Conversational ChatBot
The top 5 chatbot-using countries are the United States, Australia, the United Kingdom, the Netherlands, and Canada.
The United States has around 15,515 chatbot sites and Canada has 1,265 chatbot sites.
Implementation of Conversational Bots
According to a survey, 56% of organizations believe conversational bots disrupt their market, and 43% believe their competitors already use the technology.
Artificial intelligence and other technology will be used by businesses to help them make faster, more informed decisions, become far more efficient, and create more personalized and relevant experiences for both consumers and staff.
Executives Have Implemented Or Plan To Implement Conversational Bots
According to the current trend, the most popular landing positions for bots are after-sales and customer support (77%), CRM (54%), and sales and marketing (40%).
This trend appears to continue, with the same three functions – audit, finance, and accounts – the most commonly identified for planned bot implementation.
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Data Sources: Accenture, Hubtype, and other sources.
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